Cart

Spread the love

Your cart is currently empty.

Return to shop

Let’s Stay Connected

Email *

Returns policy

We’re unable to accept returns or cancellations of any Coco GenZ products on international orders.

If your product arrives damaged on arrival, please take a photo before opening. If the planner inside is also damaged, please get in touch. All cases of damage will be handled on an individual basis. We are unable to assist with damaged planners if the planner has been written in.

PRICING

Pricing is in US Dollars (USD).

ORDER CONFIRMATION AND TRACKING

After placing your order you will receive an order confirmation email straight away. Please make sure you check your junk mail and social folders in case your email gets trapped.

SHIPMENT OF ORDER

All orders will be shipped to the delivery address specified at the time of purchase. Shipment is the responsibility of the delivery service once it has left Coco GenZ. For any lost shipments, international duty charges or damaged shipments you will need to file a claim with delivery service.

INTERNATIONAL ORDERS

You are responsible for any and all import duties, taxes and charges that your country’s customs and imports office may impose when your order enters your country. These fees and taxes are not included in the product price or shipping fee. Any delay in arrival as a result of your shipment held by customs & imports is not the responsibility of Coco GenZ. All taxes and duty fees are calculated by the destination country’s customs and imports office and are the buyer’s responsibility to pay. We cannot refund any product or shipping fees if you do not pay any taxes or duty to your country, resulting in your product being returned to us.

REFUSED DELIVERIES

Refunds for the product cost and shipping cost are non-refundable for undelivered packages or refused deliveries, whether that be a non-existant address or un-paid duty and tax by your country’s government for orders that are returned to us.

Shipping

Anything purchased in the Coco GenZ store will be shipped internationally. All orders are shipped from the USA.

UK ORDERS – Estimated delivery times on UK orders usually take 7 working days.

OTHER EU ORDERS – Estimated delivery times on EU orders usually take 4-6 working days.

NORTH AMERICA – Estimated delivery times on USA and Canada orders usually take 2-4 working days.

AUS / NZ – Estimated delivery times on Australia and New Zealand orders usually take 7-10 working days.

ALL OTHER COUNTRIES – All other countries will vary but will be trackable with your unique DHL number.

International packages are shipped via DHL and you will receive a confirmation email from DHL with your tracking number as soon as your planner has been despatched by the courier. DHL does not guarantee shipping times but all shipments are trackable.

My Account
Search

Search for:
0